Question: A mobile operator is charging me twice the prescribed amount. When I questioned them, they claimed that I purchased a service, but I never received any message about this service on my mobile. What is the penalty for deducting money from my account without my consent? Can I take any legal action against them?
Answer: In Bangladesh, mobile operators must follow the rules and regulations set by the Bangladesh Telecommunication Regulatory Commission (BTRC). If a company deducts money from your account without your consent, it is a violation of consumer rights. Mobile operators are required to provide clear information about any service they charge for, and they must obtain prior consent from the customer.
If you did not receive any message or notification about the service, this could be considered an unfair practice. The BTRC allows consumers to file complaints against such practices. The penalty for such unauthorized deductions may include a fine or other disciplinary action against the operator. You can also file a complaint with the BTRC or the Consumer Rights Protection Department. If you feel the operator has violated your rights, you may be entitled to a refund of the deducted amount and compensation for the inconvenience.